Frequently Asked Questions
Everything you need to know about FormDTM electronics and services.
What is the standard shipping time for FormDTM products?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
Do your electronic products come with a warranty?
Yes, all FormDTM Official hardware comes with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for opened electronics?
We offer a 30-day return window. If the product has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to non-defective opened items.
How can I track the status of my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Are FormDTM products compatible with international voltage standards?
Most of our electronic devices are designed for universal voltage (100-240V). However, please check the specific product specifications on the item page or consult the user manual before use.